Reclame Aqui

{
  "company_id": "29266",
  "company_name": "Magazine Luiza - Loja Online",
  "company_shortname": "magazine-luiza-loja-online",
  "complaints": [
    {
      "category_id": null,
      "company_id": "29266",
      "company_name": "Magazine Luiza - Loja Online",
      "company_shortname": "magazine-luiza-loja-online",
      "created": "2026-09-22T00:06:49",
      "deal_again": null,
      "description": "<br/>Fiz uma compra dia 05/09 ,e no dia 11/09 foi cancelado a compra mas até agora nada do meu reembolso",
      "evaluated": false,
      "id": "clOOck1KWrpbbqp4",
      "interaction_count": 0,
      "legacy_id": 259695969,
      "modified": "2026-09-22T00:20:35",
      "problem_type_id": null,
      "product_type_id": null,
      "score": null,
      "solved": false,
      "status": "PENDING",
      "title": "Reembolso",
      "url": "https://www.reclameaqui.com.br/magazine-luiza-loja-online/reembolso_clOOck1KWrpbbqp4/",
      "user_city": "Embu das Artes",
      "user_state": "SP"
    },
    {
      "category_id": "0000000000000000",
      "company_id": "29266",
      "company_name": "Magazine Luiza - Loja Online",
      "company_shortname": "magazine-luiza-loja-online",
      "created": "2026-09-22T00:03:07",
      "deal_again": null,
      "description": "Tentei cancelar o meu cadastro no site no aplicativo não consegui. <br/>Por favor cancele meu cadastro porque eu não estou mais comprando online só presencial",
      "evaluated": false,
      "id": "fvjWVDI7hSQCY3H2",
      "interaction_count": 0,
      "legacy_id": 259695841,
      "modified": "2026-09-22T00:12:11",
      "problem_type_id": "0000000000001227",
      "product_type_id": "000000000000247",
      "score": null,
      "solved": false,
      "status": "PENDING",
      "title": "Não consigo cancelar meu cadastro no site e aplicativo",
      "url": "https://www.reclameaqui.com.br/magazine-luiza-loja-online/nao-consigo-cancelar-meu-cadastro-no-site-e-aplicativo_fvjWVDI7hSQCY3H2/",
      "user_city": "São Paulo",
      "user_state": "SP"
    },
    {
      "category_id": null,
      "company_id": "29266",
      "company_name": "Magazine Luiza - Loja Online",
      "company_shortname": "magazine-luiza-loja-online",
      "created": "2026-09-21T23:58:24",
      "deal_again": null,
      "description": "Minha compra nao chegou",
      "evaluated": false,
      "id": "KW7q4ZaYJjaSyfZs",
      "interaction_count": 0,
      "legacy_id": 259695653,
      "modified": "2026-09-22T00:06:20",
      "problem_type_id": null,
      "product_type_id": null,
      "score": null,
      "solved": false,
      "status": "PENDING",
      "title": "Compra não entregue",
      "url": "https://www.reclameaqui.com.br/magazine-luiza-loja-online/compra-nao-entregue_KW7q4ZaYJjaSyfZs/",
      "user_city": "Belford Roxo",
      "user_state": "RJ"
    }
  ],
  "count": 3,
  "country": "BR",
  "facets": {
    "categories": [
      {
        "count": 135687,
        "id": "0000000000000060",
        "name": "Eletrodomésticos"
      },
      {
        "count": 105411,
        "id": "0000000000000000",
        "name": "Não encontrei meu problema"
      },
      {
        "count": 90782,
        "id": "0000000000000064",
        "name": "Celulares e Smartphones"
      },
      {
        "count": 83118,
        "id": "0000000000000192",
        "name": "Móveis em Geral"
      },
      {
        "count": 56737,
        "id": "0000000000000059",
        "name": "Eletroeletrônicos"
      },
      {
        "count": 36388,
        "id": "0000000000000058",
        "name": "Informática"
      },
      {
        "count": 32390,
        "id": "0000000000000061",
        "name": "Eletroportáteis"
      },
      {
        "count": 23866,
        "id": "-000000000000001",
        "name": "Não categorizado"
      },
      {
        "count": 20389,
        "id": "0000000000000062",
        "name": "Utilidades domésticas"
      },
      {
        "count": 13966,
        "id": "0000000000000074",
        "name": "Brinquedos e jogos"
      },
      {
        "count": 13398,
        "id": "0000000000000167",
        "name": "Móveis Modulados"
      },
      {
        "count": 10043,
        "id": "0000000000000091",
        "name": "Colchões"
      },
      {
        "count": 8251,
        "id": "0000000000000011",
        "name": "Acessórios para Carros"
      },
      {
        "count": 8229,
        "id": "0000000000000054",
        "name": "Acessórios de Vestuário"
      },
      {
        "count": 8218,
        "id": "0000000000000255",
        "name": "Problemas com o Atendimento"
      },
      {
        "count": 8098,
        "id": "0000000000000038",
        "name": "Cama, Mesa e Banho"
      },
      {
        "count": 7895,
        "id": "0000000000000075",
        "name": "Games e Jogos"
      },
      {
        "count": 7666,
        "id": "0000000000000045",
        "name": "Higiene e Limpeza Pessoal"
      },
      {
        "count": 7552,
        "id": "0000000000000275",
        "name": "Marketplace"
      },
      {
        "count": 6535,
        "id": "0000000000000253",
        "name": "Equipamentos de Beleza e Estética"
      },
      {
        "count": 5651,
        "id": "0000000000000123",
        "name": "Acessórios para Bebê"
      },
      {
        "count": 4894,
        "id": "0000000000000124",
        "name": "Artigos para bebê"
      },
      {
        "count": 4099,
        "id": "0000000000000049",
        "name": "Relógios"
      },
      {
        "count": 3841,
        "id": "0000000000000224",
        "name": "Calçados Femininos"
      },
      {
        "count": 3738,
        "id": "0000000000000094",
        "name": "Livros"
      },
      {
        "count": 3722,
        "id": "0000000000000227",
        "name": "Calçados Masculinos"
      },
      {
        "count": 3719,
        "id": "0000000000000121",
        "name": "Suplementos Alimentares"
      },
      {
        "count": 3376,
        "id": "0000000000000092",
        "name": "Perfumarias"
      },
      {
        "count": 3369,
        "id": "0000000000000048",
        "name": "Equipamentos de academia"
      },
      {
        "count": 3275,
        "id": "0000000000000118",
        "name": "Logística e Entrega Rápida"
      },
      {
        "count": 3261,
        "id": "0000000000000055",
        "name": "Bolsas e Malas"
      },
      {
        "count": 2884,
        "id": "0000000000000260",
        "name": "Problemas na Loja"
      },
      {
        "count": 2817,
        "id": "0000000000000079",
        "name": "Pets Produtos e Acessórios"
      },
      {
        "count": 2706,
        "id": "0000000000000271",
        "name": "Cabelos"
      },
      {
        "count": 2518,
        "id": "0000000000000259",
        "name": "Problemas com o Site"
      },
      {
        "count": 2393,
        "id": "0000000000000095",
        "name": "Material Escolar e Escritórios"
      },
      {
        "count": 1794,
        "id": "0000000000000258",
        "name": "Troca de Fraldas"
      },
      {
        "count": 1541,
        "id": "0000000000000003",
        "name": "Cartões de Crédito"
      },
      {
        "count": 1516,
        "id": "0000000000000103",
        "name": "Corpo e Banho"
      },
      {
        "count": 1410,
        "id": "0000000000000229",
        "name": "Moda Masculina"
      },
      {
        "count": 1184,
        "id": "0000000000000057",
        "name": "Foto e Vídeo"
      },
      {
        "count": 1183,
        "id": "0000000000000128",
        "name": "Acessórios para Motos"
      },
      {
        "count": 1099,
        "id": "0000000000000126",
        "name": "Chuveiros e Aquecedores"
      },
      {
        "count": 1074,
        "id": "0000000000000078",
        "name": "Pets Alimentos"
      },
      {
        "count": 1073,
        "id": "0000000000000065",
        "name": "Telefones fixos (aparelhos)"
      },
      {
        "count": 924,
        "id": "0000000000000233",
        "name": "Moda Feminina"
      },
      {
        "count": 762,
        "id": "0000000000000113",
        "name": "Óculos, Lentes e Acessórios"
      }
    ],
    "problems": [
      {
        "count": 223660,
        "id": "0000000000000001",
        "name": "Atraso na entrega"
      },
      {
        "count": 134556,
        "id": "0000000000001454",
        "name": "Produto não recebido"
      },
      {
        "count": 110007,
        "id": "0000000000000007",
        "name": "Estorno do valor pago"
      },
      {
        "count": 63661,
        "id": "0000000000001458",
        "name": "Produto com defeito"
      },
      {
        "count": 58248,
        "id": "0000000000000000",
        "name": "Outro problema"
      },
      {
        "count": 54764,
        "id": "0000000000001457",
        "name": "Troca-Devolução de produto"
      },
      {
        "count": 35394,
        "id": "0000000000000009",
        "name": "Propaganda enganosa"
      },
      {
        "count": 29063,
        "id": "0000000000000014",
        "name": "Produto errado"
      },
      {
        "count": 16768,
        "id": "0000000000001577",
        "name": "Problemas na finalização da compra"
      },
      {
        "count": 12924,
        "id": "0000000000001459",
        "name": "Mau atendimento no SAC"
      },
      {
        "count": 7668,
        "id": "0000000000000078",
        "name": "Cancelamento"
      },
      {
        "count": 5908,
        "id": "0000000000000008",
        "name": "Produto indisponível"
      },
      {
        "count": 3141,
        "id": "0000000000000304",
        "name": "Atraso"
      },
      {
        "count": 3140,
        "id": "0000000000000011",
        "name": "Divergência de valores"
      },
      {
        "count": 2909,
        "id": "0000000000000394",
        "name": "Produto com peças faltando"
      },
      {
        "count": 2717,
        "id": "0000000000000075",
        "name": "Cobrança indevida"
      },
      {
        "count": 2496,
        "id": "0000000000000387",
        "name": "Má qualidade do produto"
      },
      {
        "count": 2362,
        "id": "0000000000000137",
        "name": "Amassado"
      },
      {
        "count": 2024,
        "id": "0000000000001635",
        "name": "Produto danificado"
      },
      {
        "count": 1970,
        "id": "0000000000000158",
        "name": "Má qualidade"
      },
      {
        "count": 1875,
        "id": "0000000000001227",
        "name": "Não consigo cancelar"
      },
      {
        "count": 1842,
        "id": "0000000000001462",
        "name": "Demora na execução"
      },
      {
        "count": 1692,
        "id": "0000000000000002",
        "name": "Mau Atendimento"
      },
      {
        "count": 1483,
        "id": "0000000000000395",
        "name": "Peças quebradas"
      },
      {
        "count": 1294,
        "id": "0000000000000029",
        "name": "Não liga"
      },
      {
        "count": 1286,
        "id": "0000000000000728",
        "name": "Descumprimento de prazos"
      },
      {
        "count": 1181,
        "id": "0000000000000716",
        "name": "Instalação-Reparo não concluídos"
      },
      {
        "count": 996,
        "id": "0000000000000006",
        "name": "Produto usado"
      },
      {
        "count": 899,
        "id": "0000000000001456",
        "name": "Valor de frete"
      },
      {
        "count": 896,
        "id": "0000000000001576",
        "name": "Forma de pagamento indisponível"
      },
      {
        "count": 880,
        "id": "0000000000000568",
        "name": "Não recebi"
      },
      {
        "count": 844,
        "id": "0000000000000175",
        "name": "Peças faltando"
      },
      {
        "count": 751,
        "id": "0000000000001578",
        "name": "Maquiagem de preço"
      },
      {
        "count": 711,
        "id": "0000000000000866",
        "name": "Assistência técnica"
      },
      {
        "count": 660,
        "id": "0000000000000159",
        "name": "Quebrado"
      },
      {
        "count": 636,
        "id": "0000000000000704",
        "name": "Falso"
      },
      {
        "count": 627,
        "id": "0000000000000022",
        "name": "Tela trincada"
      },
      {
        "count": 621,
        "id": "0000000000000620",
        "name": "Propagada enganosa"
      },
      {
        "count": 578,
        "id": "0000000000000834",
        "name": "Falta de peças"
      },
      {
        "count": 563,
        "id": "0000000000000772",
        "name": "Não gela"
      },
      {
        "count": 535,
        "id": "0000000000000800",
        "name": "Produto quebrou com pouco tempo de uso"
      },
      {
        "count": 527,
        "id": "0000000000000396",
        "name": "Peças erradas"
      },
      {
        "count": 488,
        "id": "0000000000000778",
        "name": "Pintura riscada-descascando"
      },
      {
        "count": 483,
        "id": "0000000000000005",
        "name": "Produto quebrado"
      },
      {
        "count": 453,
        "id": "0000000000000067",
        "name": "Problemas com a tela"
      },
      {
        "count": 449,
        "id": "0000000000001498",
        "name": "Site fora do ar-Lento"
      },
      {
        "count": 446,
        "id": "0000000000000385",
        "name": "Estofamento rasgado"
      }
    ],
    "products": [
      {
        "count": 102449,
        "id": "0000000000000000",
        "name": "Outro Tipo de produto/Serviço"
      },
      {
        "count": 62117,
        "id": "0000000000001270",
        "name": "Móveis"
      },
      {
        "count": 53048,
        "id": "0000000000000020",
        "name": "Smartphone"
      },
      {
        "count": 40350,
        "id": "0000000000001395",
        "name": "Celular"
      },
      {
        "count": 36702,
        "id": "0000000000000010",
        "name": "TV"
      },
      {
        "count": 32565,
        "id": "0000000000000248",
        "name": "Entrega"
      },
      {
        "count": 28896,
        "id": "0000000000000385",
        "name": "Geladeira-Refrigerador"
      },
      {
        "count": 23617,
        "id": "0000000000000386",
        "name": "Fogão-Forno"
      },
      {
        "count": 22248,
        "id": "0000000000000388",
        "name": "Lavadora de roupas e Tanquinho"
      },
      {
        "count": 16860,
        "id": "0000000000000370",
        "name": "Notebooks"
      },
      {
        "count": 13683,
        "id": "0000000000000019",
        "name": "Outros"
      },
      {
        "count": 11894,
        "id": "0000000000000392",
        "name": "Ar condicionado"
      },
      {
        "count": 11577,
        "id": "0000000000000183",
        "name": "Sofás e Estofados"
      },
      {
        "count": 10493,
        "id": "0000000000000422",
        "name": "Ventiladores e Circuladores de ar"
      },
      {
        "count": 8227,
        "id": "0000000000001269",
        "name": "Mesas e Cadeiras"
      },
      {
        "count": 7594,
        "id": "0000000000000187",
        "name": "Camas e camas-box"
      },
      {
        "count": 7216,
        "id": "0000000000000347",
        "name": "Tênis"
      },
      {
        "count": 6501,
        "id": "0000000000000387",
        "name": "Micro-ondas"
      },
      {
        "count": 4762,
        "id": "0000000000000408",
        "name": "Fritadeira elétrica"
      },
      {
        "count": 4458,
        "id": "0000000000001396",
        "name": "Acessórios e Periféricos"
      },
      {
        "count": 4271,
        "id": "0000000000000689",
        "name": "Colchões e acessórios"
      },
      {
        "count": 4236,
        "id": "0000000000000640",
        "name": "Fraldas"
      },
      {
        "count": 3618,
        "id": "0000000000000581",
        "name": "Console (Videogame)"
      },
      {
        "count": 3598,
        "id": "0000000000000411",
        "name": "Liquidificadores"
      },
      {
        "count": 3597,
        "id": "0000000000000372",
        "name": "Tablets"
      },
      {
        "count": 3258,
        "id": "0000000000000382",
        "name": "Componentes, peças e acessórios"
      },
      {
        "count": 3251,
        "id": "0000000000000401",
        "name": "Cafeteiras e Chaleiras"
      },
      {
        "count": 3242,
        "id": "0000000000000286",
        "name": "Escovas - Modeladores - Babyliss"
      },
      {
        "count": 3229,
        "id": "0000000000000398",
        "name": "Aspiradores e vassouras"
      },
      {
        "count": 3165,
        "id": "0000000000000328",
        "name": "Relógios"
      },
      {
        "count": 3143,
        "id": "0000000000000373",
        "name": "Impressoras"
      },
      {
        "count": 3142,
        "id": "0000000000000379",
        "name": "Caixas de som e fone de ouvido"
      },
      {
        "count": 3059,
        "id": "0000000000000375",
        "name": "Monitores"
      },
      {
        "count": 3036,
        "id": "0000000000000011",
        "name": "Aparelhos de som"
      },
      {
        "count": 3020,
        "id": "0000000000000692",
        "name": "Livros"
      },
      {
        "count": 3020,
        "id": "0000000000000427",
        "name": "Panela"
      },
      {
        "count": 2946,
        "id": "0000000000000690",
        "name": "Perfume"
      },
      {
        "count": 2931,
        "id": "0000000000001267",
        "name": "Móveis para Escritório"
      },
      {
        "count": 2812,
        "id": "0000000000001004",
        "name": "Secador de cabelo"
      },
      {
        "count": 2433,
        "id": "0000000000000396",
        "name": "Cooktop"
      },
      {
        "count": 2374,
        "id": "0000000000000566",
        "name": "Bonecos e Bonecas"
      },
      {
        "count": 2153,
        "id": "0000000000000568",
        "name": "Bicicleta infantil"
      },
      {
        "count": 1982,
        "id": "0000000000000025",
        "name": "Cartão de crédito"
      },
      {
        "count": 1954,
        "id": "0000000000000418",
        "name": "Panelas elétricas"
      },
      {
        "count": 1898,
        "id": "0000000000000022",
        "name": "Fone de ouvido"
      },
      {
        "count": 1796,
        "id": "0000000000000389",
        "name": "Lava louças"
      },
      {
        "count": 1730,
        "id": "0000000000000582",
        "name": "Jogos"
      },
      {
        "count": 1713,
        "id": "0000000000000247",
        "name": "Cadastro e Assinatura"
      }
    ]
  },
  "language": "pt-BR",
  "next_page": 2,
  "observed_at_ms": 1790047693799,
  "page": 1,
  "page_size": 3,
  "status": "all",
  "total": 1078185
}