PeerSpot

{
  "count": 10,
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  "next_page": 3,
  "observed_at_ms": 1789438415149,
  "page": 2,
  "product": {
    "average_rating": 4.2,
    "id": "29323",
    "name": "Slack Business - Enterprise",
    "review_count": 13,
    "slug": "slack-business-enterprise",
    "url": "https://www.peerspot.com/products/slack-business-enterprise-reviews",
    "vendor": null
  },
  "reviews": [
    {
      "author": "Rizwan-Khan",
      "author_job_title": "Information Technology Operations Manager at Vertilio",
      "author_profile_url": "https://www.peerspot.com/users/rizwan-khan-844681",
      "company_size": "C",
      "cons": [
        "Slack's screen sharing might also add the remote control feature, which is not there."
      ],
      "date_label": "Aug 9, 2024",
      "id": "7029758",
      "industry": "tech_services",
      "job_level": "manager",
      "pricing_text": null,
      "pros": [
        "The most valuable features of Slack are basic chatting, file sharing, and screen sharing."
      ],
      "published_at_ms": 1723217585000,
      "rating": 5,
      "rating_scale": 5,
      "reviewer_labels": [
        "Real User"
      ],
      "sections": [
        {
          "heading": "What is our primary use case?",
          "key": "use_case",
          "text": "We use the solution for internal communication within the company. We also use Slack for one-to-one messages and audio and video meetings."
        },
        {
          "heading": "What is most valuable?",
          "key": "valuable_features",
          "text": "The most valuable features of Slack are basic chatting, file sharing, and screen sharing. I've also used the solution for automation."
        },
        {
          "heading": "What needs improvement?",
          "key": "room_for_improvement",
          "text": "Slack's screen sharing might also add the remote control feature, which is not there. You cannot control somebody else's screen if they're sharing it. You can only view it. That is one feature that could help."
        },
        {
          "heading": "For how long have I used the solution?",
          "key": "use_of_solution",
          "text": "I have been using Slack for eight to nine years."
        },
        {
          "heading": "What do I think about the stability of the solution?",
          "key": "stability_issues",
          "text": "The solution's stability is good enough. Sometimes, it hangs a little, but you can force reload it to make it work. I rate the solution’s stability a seven out of ten."
        },
        {
          "heading": "What do I think about the scalability of the solution?",
          "key": "scalability_issues",
          "text": "Around 800 users use the solution in our organization on a daily basis. I've used the solution with 20 to 30 people, and it has worked fine."
        },
        {
          "heading": "How was the initial setup?",
          "key": "initial_setup",
          "text": "The solution's initial setup is easy. On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight to nine out of ten."
        },
        {
          "heading": "What was our ROI?",
          "key": "ROI",
          "text": "The solution improves productivity and makes it very easy to coordinate with your teammates. Slack makes it easy to work in groups and easily search for information."
        },
        {
          "heading": "What other advice do I have?",
          "key": "other_advice",
          "text": "Slack has improved the way our organization functions. It spares you the trouble of emailing back and forth. You can just hop on a channel and interact with all the interested parties rather than waiting for emails to come and then responding to them. The solution really improves the organization's productivity. I was running a monitoring setup. Whenever there was a high-priority alert, I linked it through Slack's webhooks feature so that I would receive a message on a certain Slack channel that something was down. I would recommend the solution to other users. Overall, I rate the solution ten out of ten."
        },
        {
          "heading": "Which deployment model are you using for this solution?",
          "key": "deployment_model",
          "text": "On-premises"
        }
      ],
      "text": "We use the solution for internal communication within the company. We also use Slack for one-to-one messages and audio and video meetings.\n\nThe most valuable features of Slack are basic chatting, file sharing, and screen sharing. I've also used the solution for automation.\n\nSlack's screen sharing might also add the remote control feature, which is not there. You cannot control somebody else's screen if they're sharing it. You can only view it. That is one feature that could help.\n\nI have been using Slack for eight to nine years.\n\nThe solution's stability is good enough. Sometimes, it hangs a little, but you can force reload it to make it work. I rate the solution’s stability a seven out of ten.\n\nAround 800 users use the solution in our organization on a daily basis. I've used the solution with 20 to 30 people, and it has worked fine.\n\nThe solution's initial setup is easy. On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight to nine out of ten.\n\nThe solution improves productivity and makes it very easy to coordinate with your teammates. Slack makes it easy to work in groups and easily search for information.\n\nSlack has improved the way our organization functions. It spares you the trouble of emailing back and forth. You can just hop on a channel and interact with all the interested parties rather than waiting for emails to come and then responding to them. The solution really improves the organization's productivity. I was running a monitoring setup. Whenever there was a high-priority alert, I linked it through Slack's webhooks feature so that I would receive a message on a certain Slack channel that something was down. I would recommend the solution to other users. Overall, I rate the solution ten out of ten.\n\nOn-premises",
      "title": "Used for internal communication within the company",
      "url": "https://www.peerspot.com/product_reviews/slack-business-enterprise-review-7029758-by-rizwan-khan",
      "word_count": 396
    },
    {
      "author": "Rajkumar-Santhanam",
      "author_job_title": "Support Engineer at Salesforce",
      "author_profile_url": null,
      "company_size": "I",
      "cons": [
        "In Slack, there are areas for accessibility improvements."
      ],
      "date_label": "Nov 24, 2024",
      "id": "7649814",
      "industry": "tech_vendor",
      "job_level": "staff-specialty",
      "pricing_text": null,
      "pros": [
        "Slack offers the ability to make customizable applications and plugins."
      ],
      "published_at_ms": 1732471968000,
      "rating": 4,
      "rating_scale": 5,
      "reviewer_labels": [
        "Real User"
      ],
      "sections": [
        {
          "heading": "What is our primary use case?",
          "key": "use_case",
          "text": "Our clients use Slack because it is highly customizable, allowing us to create applications and plugins to easily connect with various applications and receive updates."
        },
        {
          "heading": "What is most valuable?",
          "key": "valuable_features",
          "text": "Slack offers the ability to make customizable applications and plugins. It facilitates the connection of various applications to receive and send updates. It's for popular applications like the calendar and others and it is also adaptable for cloud applications, making customization straightforward."
        },
        {
          "heading": "What needs improvement?",
          "key": "room_for_improvement",
          "text": "In Slack, there are areas for accessibility improvements. For example, Canvas has options for reading documents in particular channels, however, these could be more accessible. There are some accessibility glitches where status is not accurate, unlike Microsoft Teams, which provide accurate status updates."
        },
        {
          "heading": "For how long have I used the solution?",
          "key": "use_of_solution",
          "text": "I've been using Slack from July or September to November, which accounts for one and a half years now."
        },
        {
          "heading": "What do I think about the stability of the solution?",
          "key": "stability_issues",
          "text": "The stability is rated six to seven out of ten. It can benefit from updates, as it's sometimes not easy to restart."
        },
        {
          "heading": "What do I think about the scalability of the solution?",
          "key": "scalability_issues",
          "text": "The scalability is rated as high, with a score of eight out of ten."
        },
        {
          "heading": "How are customer service and support?",
          "key": "customer_service",
          "text": "Customer service and support can be rated as an eight out of ten, with good support and the ability to report issues."
        },
        {
          "heading": "How would you rate customer service and support?",
          "key": "customer_service_rating",
          "text": "Positive"
        },
        {
          "heading": "How was the initial setup?",
          "key": "initial_setup",
          "text": "The initial setup is rated nine out of ten, indicating it is easy."
        },
        {
          "heading": "What about the implementation team?",
          "key": "implementation_team",
          "text": "We are like an implementer that acts as a partner."
        },
        {
          "heading": "What other advice do I have?",
          "key": "other_advice",
          "text": "I would recommend Slack to other people, and I would rate the overall solution as an eight out of ten."
        }
      ],
      "text": "Our clients use Slack because it is highly customizable, allowing us to create applications and plugins to easily connect with various applications and receive updates.\n\nSlack offers the ability to make customizable applications and plugins. It facilitates the connection of various applications to receive and send updates. It's for popular applications like the calendar and others and it is also adaptable for cloud applications, making customization straightforward.\n\nIn Slack, there are areas for accessibility improvements. For example, Canvas has options for reading documents in particular channels, however, these could be more accessible. There are some accessibility glitches where status is not accurate, unlike Microsoft Teams, which provide accurate status updates.\n\nI've been using Slack from July or September to November, which accounts for one and a half years now.\n\nThe stability is rated six to seven out of ten. It can benefit from updates, as it's sometimes not easy to restart.\n\nThe scalability is rated as high, with a score of eight out of ten.\n\nCustomer service and support can be rated as an eight out of ten, with good support and the ability to report issues.\n\nPositive\n\nThe initial setup is rated nine out of ten, indicating it is easy.\n\nWe are like an implementer that acts as a partner.\n\nI would recommend Slack to other people, and I would rate the overall solution as an eight out of ten.",
      "title": "Creates customizable applications while improving accessibility features",
      "url": "https://www.peerspot.com/product_reviews/slack-business-enterprise-review-7649814-by-rajkumar-santhanam",
      "word_count": 312
    }
  ],
  "source": "peerspot.com",
  "source_url": "https://www.peerspot.com/products/slack-business-enterprise-reviews?page=2"
}